Riding the waves

Written by: Dr Namrata Upadhyay (dr.dent.med)June 2025  Over the past many months, I’ve gotten to know many dentists closely. Many have enrolled in our flagship Premium Dental Advisor Program, and through our one-on-one sessions, I’ve gotten to relive, in a way, what life used to be like with a full-time clinical job, working at multiple clinics, travelling to honour professional commitments, university obligations and more. I’ve been … Continue reading Riding the waves

The Dilemma of the Dental World

I’ve been speaking with many executives from dental product companies and dentists lately, and a few key patterns keep coming up – insights I think are worth sharing with you. 1. Startups (and even established companies) need more dentists to consult with them. It’s interesting how quickly product teams switch into “I need to convince you” mode, while dentists often shift into “There’s no way … Continue reading The Dilemma of the Dental World

Dental Claims Through the Eyes of the Claim Reviewer

A dental claim reviewer faces a challenging job with an increasing number of claims daily, with peer-to-peer call requests and varying schedules. The turnaround time (TAT) requirements dictate the day’s tasks. Learn more from the eyes of a reviewer and a dental practitioner about the strategies to manage dental review claims like a pro. Continue reading Dental Claims Through the Eyes of the Claim Reviewer

Dental Claims Through the Eyes of the Claim Reviewer

Dental claim review is a demanding job, often involving hundreds of daily claims. Reviewers analyze complex cases, focusing on “medical necessity” and policy compliance, not necessarily treatment appropriateness. AI is emerging to improve consistency, but human review remains crucial. Detailed documentation and electronic submission with images are key for successful claims. Continue reading Dental Claims Through the Eyes of the Claim Reviewer